Veterinary Specialty Appointments and Emergency Care
Thank you for placing your trust in our medical team. To help you navigate care for your pet, we have outlined our procedures below for different types of appointments. All Ethos hospitals are following CDC and local guidance to ensure the safety of all involved. Please click the link below to learn what you should do on, or before arrival at our hospital.
Please click the link or scroll down for the scenario that applies to you:
- Is this a life-threatening Emergency?
- It’s not life-threatening, but my pet needs medical attention and I don’t have an appointment
- I am here for an appointment
Is this a Life-threatening Emergency?
If your pet is suffering from any of the symptoms of a life-threatening emergency, please follow the instructions below:
Phone: 808-735-7735
Before you Arrive:
- Please call ahead and let us know what symptoms you are seeing.
- Keep track of time and frequency of the activity. For example: “he started vomiting at 10am, he vomited 3 times … at 10:15 am there was blood in the vomit.”
- If your pet ate something toxic, please bring the packaging, or remaining (uneaten) item.
- Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.
When You Arrive:
- Please park and proceed to the front desk with your pet.
- The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately.
- A member of our team will ask you to fill out a Client Registration form, triage your pet, and provide instructions for next steps.
Your Pet’s Life is Not in Imminent Danger, but he/she needs Medical Attention, and you don’t have an Appointment:
If your pet is in stable, non-critical condition, or if you are here because your family veterinarian is closed and you were directed here, but your pet’s life is not in imminent danger, please follow the instructions below.
Phone: 808-735-7735
Before you Arrive:
- If this is an emergency, please call ahead and let us know what symptoms you are seeing.
- Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.
When You Arrive:
- Please park and proceed to the front desk with your pet.
- The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately.
- A member of our team will ask you to fill out a Client Registration form, triage your pet, and provide instructions for next steps.
You are Here for your Pet’s Appointment
Please don’t forget your pet’s leash and collar, or make sure he/she is safely inside a carrier.
When you Arrive:
- When you arrive, please park and proceed to the front desk.
- A member of our team will let you know whether your exam room is available or if there will be an additional wait, and provide instructions for next steps.